Last Updated: June 29, 2026
We strive to ensure your event runs smoothly. Our refund policies are as follows:
Deposit Policy: A deposit is required to secure your booking. This deposit is non-refundable if the cancellation is made less than 48 hours before the scheduled delivery/pickup time.
Refund Eligibility:
Full Refund: Eligible if cancellation occurs more than 48 days before the rental date.
Partial Refund: Eligible if cancellation occurs within the 1 day window, minus any administrative or processing fees.
No Refund: No refunds will be provided for cancellations made on the day of the event or if the equipment is returned early.
Equipment Issues: If an item is faulty or damaged upon arrival, please get in touch with us immediately. We will attempt to provide a replacement or, if that is not possible, issue a refund for the specific item.
Returns: All items must be returned in the same condition they were received. Failure to return items on time or in a clean state may result in additional cleaning or late fees.